Return and Refund Policy
At Xlerrate Fitness, we stand by the quality of our products. We want you to be completely satisfied with your purchase. Should you need to return an item, please review our return policy below:
30-Day Return Policy
You have 30 days from the date of receiving your item to request a return.
Eligibility Criteria for Returns
- The item must be in the same condition as when received – unworn, unused, with tags, and in its original packaging.
- Please retain the receipt or proof of purchase.
Initiating a Return To start a return, please contact us at firstname.lastname@example.org
Return Process Once your return is approved, we'll provide a return shipping label and detailed instructions on where and how to send your package.
Damages and Issues Please inspect your order upon arrival. Contact us immediately if the item is defective, damaged, or if you received the wrong item. We'll promptly evaluate the issue and work to resolve it.
Non-Returnable Items Certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. If you have concerns about a specific item, please reach out to us.
Exceptions Sale items and gift cards are non-returnable.
Exchanges For a swift exchange, return the item and place a separate order for the desired item once your return is processed and accepted.
Refunds Upon receiving and inspecting your return, we'll notify you about the approval status of your refund. If approved, refunds will be processed within 7-12 business days using your original payment method. Please note that processing times by banks or credit card companies may vary.
Delayed Refunds If more than 15 business days have passed since return approval without receiving your refund, please contact us at email@example.com.
Should you have any further questions or require assistance, don't hesitate to reach out to us at firstname.lastname@example.org.
Thank you for choosing Xlerrate Fitness.